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Customer Service Representative CV example

Call centres and service teams want proof that you stay calm, solve problems and hit quality scores. Your CV should show the volume you handled, the channels you worked on and the scores you achieved.

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Ahmed Nawaz

Customer Service Representative
+92 312 5554545Rawalpindi, Pakistan

Profile

Customer service representative with 3 years of experience on international inbound voice and chat campaigns. Consistently scored 94%+ on quality audits and handled 70+ customer contacts per shift while keeping CSAT above 4.6 / 5.

Experience

Customer Service Representative

Blue Horizon Contact CentreIslamabad
Apr 2022 – Present
  • Handle 70+ inbound calls and chats per shift for a US telecom client, resolving billing and technical issues
  • Maintain a 94–97% quality score and CSAT of 4.6 / 5 across 2 years of audits
  • Reduced repeat calls on my queue by 12% by writing clear follow-up notes and knowledge-base updates
  • Selected as floor buddy to support 8 new hires during their first month

Customer Support Agent

ShopKaro OnlineRawalpindi
Jan 2021 – Mar 2022
  • Answered order, refund and delivery queries on phone, WhatsApp and email for 300+ customers a week
  • Escalated courier issues and cut unresolved complaints older than 7 days by half

Education

BA (English, Economics)

Punjab University
2017 – 2020

Skills

  • Inbound calls
  • Live chat support
  • Complaint handling
  • Zendesk
  • Salesforce Service Cloud
  • Typing 55 WPM
  • Night shifts

Languages

  • English — fluent (neutral accent)
  • Urdu — native

How to write a customer service representative CV

  1. Mention your channels: inbound calls, outbound, live chat, email, WhatsApp, social media.
  2. Add your KPIs: calls per day, average handling time, first-call resolution, CSAT or quality score.
  3. List languages clearly — English fluency is often the deciding factor for international campaigns.
  4. Note shift flexibility (night shift, weekends) if you have it.

Professional summary example

Customer service representative with 3 years of experience on international inbound voice and chat campaigns. Consistently scored 94%+ on quality audits and handled 70+ customer contacts per shift while keeping CSAT above 4.6 / 5.

Achievement bullet examples

  • Handle 70+ inbound calls and chats per shift for a US telecom client, resolving billing and technical issues
  • Maintain a 94–97% quality score and CSAT of 4.6 / 5 across 2 years of audits
  • Reduced repeat calls on my queue by 12% by writing clear follow-up notes and knowledge-base updates
  • Selected as floor buddy to support 8 new hires during their first month
  • Answered order, refund and delivery queries on phone, WhatsApp and email for 300+ customers a week
  • Escalated courier issues and cut unresolved complaints older than 7 days by half

Top skills for a customer service representative

Inbound callsLive chat supportComplaint handlingZendeskSalesforce Service CloudTyping 55 WPMNight shifts

This example uses the Banner template. All names and companies are fictional.

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